Refund Policy

At eSIMTrav, we understand that travel plans can change. As our eSIMs are digital products, refunds are subject to the activation and usage status of the eSIM.

Refund Eligibility

You may request a refund if:

•  Your eSIM has not been installed, activated, or used.
• You purchased an eSIM by mistake and it has not been installed or activated.
• You purchased the same eSIM plan more than once and the duplicate eSIM has not been used.
• Your device is not compatible with eSIM technology and the eSIM has not been installed or activated.

Refund requests must be submitted within 30 days of purchase.

Activated or Used eSIMs

Once an eSIM has been installed or activated, it may no longer be eligible for a refund, as the digital product has been delivered and its validity period may have started.

If you experience a genuine technical or connectivity issue with your eSIM, please contact our support team. We will troubleshoot the issue and, where applicable, provide a replacement eSIM or refund.

Connectivity & Technical Issues

If your eSIM is not working as expected, please contact us at support@esimtrav.com before requesting a refund.

To help us resolve the issue, we may request:

• Your order number
• Your device model
• Your current country/location
• Screenshots of the issue
• Relevant network or eSIM settings

Our support team will review the issue and determine the appropriate solution.

Non-Refundable Situations

Refunds are generally not available if:

• The eSIM has already been activated or used.
• The eSIM’s validity period has expired.
•  The data allowance has been fully or partially consumed.
• The eSIM was successfully activated and provided connectivity as intended.
• The customer did not use the eSIM during its validity period.
• The device is carrier/network locked.
• The device is not eSIM-compatible.
• Incorrect device or installation information was provided by the customer.
• The customer has removed or deleted the eSIM after activation.

How to Request a Refund

To request a refund, please email support@esimtrav.com with your order number and a brief explanation of your refund request.

Our team will review your request and respond as soon as possible.

Refund Processing

If your refund is approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Please note: eSIMs are digital products and cannot be physically returned. All refund requests are reviewed based on the eSIM’s purchase, installation, activation, and usage status.